Terms and Conditions

1. INTRODUCTION

This document establishes the conditions governing the use of this website (www.skiesplanet.com) and the purchase of products on it, whatever the application, digital medium, support or device through which it is used. can access. We ask you to carefully read these Conditions, our Privacy Policy ("Privacy Policy") and the Personal Data Processing Policy (together, the "Personal Data Protection Policies") before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions and by our Personal Data Protection Policies, so if you do not agree with all the Conditions or with the Policies of Protection of Personal Data, you should not use this website.

These Conditions may be modified at any time and without prior notice. It is your responsibility to read them each time you make a purchase through the website, since the conditions in force at the time of conclusion of each Contract, at the time of use of the website, will be those that are applicable.

Si tiene alguna pregunta relacionada con las Condiciones o las Políticas de Protección de Datos Personales puede ponerse en contacto con nosotros a través del correo [email protected]

La venta de artículos a través de esta página web es realizada bajo la denominación SKIESPLANET por SKIESPLANET S.A.S., sociedad debidamente constituida de acuerdo con las leyes de la República de Colombia, e identificada con el NIT. 901315303, cuya dirección de notificación judicial es CR. 50 # 103B-33, de Bogotá D.C. y correo electrónico:  mailto:[email protected]

These Terms and Conditions will prevail over any independent document that is subscribed. Other terms or conditions that are not provided for in these Terms and Conditions, either in writing, by email or orally, will not be valid.

By using the SKIESPLANET website, whether as a visitor, buyer and / or in any other capacity, this immediately implies acceptance as a User, without reservations of any kind, of the Terms and Conditions.

2 DEFINITIONS AND INTERPRETATION

2.1. In these Terms and Conditions, the following terms will have both when used in the singular and when used in the plural, the meaning set forth below.

Force Majeure: It is any natural catastrophe, actions of third parties (including, but not limited to, computer hackers, distributors, governments and local, supranational and governmental authorities), insurrections, riots, social commotion, wars, hostilities, operations bellicose, national emergencies, terrorism, piracy, arrests, arrests made by the competent authorities, strikes, lockouts, epidemics, fires, explosions, storms, floods, drought, climatic conditions, earthquakes, natural disasters, accidents, mechanical breakdowns, software third parties, non-existence or problems with the supply of public services (including incidents with the electricity, telecommunications or internet supply), shortage or non-existence of supplies, materials, equipment or transportation, regardless of the possible forecast of said circumstances.

Certificate of Ownership: It is the certificate issued by SKIESPLANET, by means of which the ownership of the visual sky that was acquired through the website is verified.  

Business Day: They are every day of the week, except Saturdays, Sundays and holidays established in COLOMBIA. 

Payment methods: These are the different payment methods available on THE WEB PAGE

Order: It is the order placed on the website by the user in order to purchase one or more Products.

Website: It is the website www.skiesplanet.com

Products: They are all articles, goods, services or merchandise that can be purchased through the website.

User (s): Are those people who access the website, either visiting, to register or to buy the products offered by skiesplanet.co

2.2. Interpretation.

In these (TC) the rules of intellectual property, management and use of information and rights of withdrawal contained in Colombian legislation are understood to be embedded.

Whenever terms and conditions or (TC) are discussed, either on the website, in the certificates, or in any document or image issued by SkiesPlanet, it is understood that it is about these terms and conditions (this document).  

3. ACCESS, VISIT AND REGISTER ON THE WEBSITE

The information or personal data that you provide about yourself will be treated in accordance with the provisions of the Privacy Policy and the Personal Data Processing Policy. By using this website, you consent to the treatment, storage, transmission and / or national and international transfer of said information and data and declare that all the information or data you provide us is true and corresponds to reality. These data will only be used for the purposes inherent to the services of the website, including without limitation, advertising or commercial.

4. USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to:

  1. Make use of this website only to make legally valid inquiries or orders.
  2. Do not place any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
  3. Provide us with your email address, address and / or other contact information truthfully and accurately. Likewise, you agree that we may use said information to contact you if necessary (see our Personal Data Protection Policy). If you do not provide us with all the information we need, we will not be able to process your order.
  4. By accessing the website, the user guarantees and declares that they have sufficient capacity to act to be bound in accordance with the legislation that is specific to them due to their place of residence or nationality.
  5. The User is solely responsible for the confidentiality of his password, being fully responsible for any use made on the website by accessing his data and password.
  6. The user account and password are personal and non-transferable. SKIESPLANET may carry out, with adequate notice, modifications to the data of the user accounts and / or password, in which case the modified passwords will lose their validity.

By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts. Minors will not be able to make purchases through the website.

5. AVAILABILITY OF THE SERVICE

The articles offered through this website are only available to be sent digitally and by email unless otherwise stated in the description.

You may choose to physically send a product with the payment of a higher value and as long as this option is enabled or agreed by the parties.

In case of purchase of a product for its physical shipment, it will be sent within 3 business days following its purchase, time to which must be added the period it takes for the shipping agency to deliver it to the final destination. .

6. HOW TO PLACE AN ORDER

Para realizar un pedido, deberá seguir el procedimiento de compra online y hacer clic en «Pagar». Tras esto, recibirá un correo electrónico acusando recibo de su pedido (la «Confirmación de Pedido»). Asimismo, en caso de solicitarlo, le informaremos mediante correo electrónico que el producto está siendo enviado (la «Confirmación de Envío»).

7. AVAILABILITY OF THE PRODUCTS

All orders are subject to the availability of the products.

8. DELIVERY

Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product (s) listed in each Shipping Confirmation within the period indicated on the website according to the method. of selected shipment and, in any case, within a maximum period of 30 days from the date of the Order Confirmation.

At the time of processing your purchase, we will show you the cost of shipping.

Se reitera que, salvo que en la pagina se expresa algo contrario, el certificado ofrecido por Skies Planet  es digital y se envía por correo electrónico y/o  de manera digital.

9. IMPOSSIBILITY OF DELIVERY

Si nos resulta imposible efectuar la entrega de su pedido, o usted no lo recibió por algún motivo, deberá enviarnos un correo a [email protected] , indicándonos el problema, dentro de las 24 horas siguientes.

En caso de que transcurridos 5 días desde que realizó la compra y no existe ninguna reclamación, se entenderá que lo recibió a total y entera satisfacción.  

10. TRANSFER OF RISK AND OWNERSHIP

The risks of the products will be your responsibility from the moment of delivery.

Usted adquirirá la propiedad de los productos cuando recibamos el pago completo de todas las cantidades debidas en relación con los mismos, incluidos los gastos de envío (cuando aplique). 

El termino de envío será dentro de las 24 horas siguientes al pago.

11. PURCHASE OF PRODUCTS

a. The Products offered on the website will be reflected with their characteristics and corresponding prices. Said Products will be available for sale until they have been acquired by other users or have been withdrawn from sale by SKIESPLANET.

b. Los precios indicados en el Portal son en divisa Dólar de EE.UU e incluyen cualquier impuesto que fuera aplicable en cada momento a la venta de los Productos.

c. SKIESPLANET reserves the right to decide, at any time, the Products that are contained and offered to users through the website. In this way, SKIESPLANET may at any time add new Products, it being understood, unless otherwise provided, that such new Products will be governed by the provisions of the Terms and Conditions in force at that time.

d. SKIESPLANET reserves the right to accept or reject the purchase requests received. In the event that a purchase request is rejected, the user will not have the right to any claim.

e. To purchase the products, users must have previously registered by providing the requested information. 

f. To proceed with the purchase of the Products, the user must select the product they wish to purchase by clicking on the corresponding icon.

g. Once the user has selected the product they wish to buy, to complete the purchase process they must select one of the Payment Methods available on the Portal, completing the information required for that purpose.

h. In order to complete the purchase process, the user must pay the total amount of the Products purchased in one go.

i. The Payment Means will be those available on the Portal at all times.

j. SKIESPLANET reserves the right at any time not to accept any of the available Payment Methods and redirect others.

k. The User has the responsibility that all the data provided in order to buy Products are correct, that the credit or debit card, the bank account or the payment method used belong to him and that said cards, accounts or forms payment have the necessary funds to cover the value of the Products. SKIESPLANET reserves the right to require a confirmation of the payment information before finalizing the purchase process of the Products.

l. Once the purchase has been confirmed, it will be confirmed through the Portal itself and by sending an email to the address provided by the User.

m. Once the purchase of the product is confirmed, the user will be able to download from the website the Certificate of ownership of the visual sky that he has purchased, if so established, otherwise it is understood and the user accepts that they will be sent to him within 3 days business following your purchase.

n. The content, format, scope and other characteristics of the Certificate of Ownership will be freely determined by SKIESPLANET, which reserves the right to modify it at any time without prior communication to users.

o. El Usuario acepta recibir las facturas y comunicaciones en relación con el proceso de compra de Productos únicamente en formato electrónico.

p. If, once the purchase process is finished, there is an error, the user must immediately contact SKIESPLANET via email mailto:[email protected], so that within the following 3 business days it will proceed to its arrangement if necessary.

q. The price reflected will be the unit for each selected Product, taxes included.

r. The total price to be paid by the user in each Order is obtained by adding the individualized prices of each of the products, including taxes.

s. In the event that SKIESPLANET detects an error in the price of the Products, it will proceed to notify the user as soon as possible indicating the correct price of the Product and the possibility of reconfirming the Order or, where appropriate, proceeding to its annulment. If we are unable to contact the user or do not respond to our communication within 48 hours of receipt, we will understand that the Order has been canceled and we will proceed to its full refund by the same means in which it was paid. 

t. In no case SKIESPLANET is obliged to supply a Product at an incorrect lower price, when the error is manifest and easily recognizable by the user, even when we have confirmed the Order.

12. VALUE ADDED TAX AND BILLING

In accordance with Colombian Law, the sale of merchandise in Colombia is considered a taxed activity for the purposes of this tax. Therefore, the orders that are made will be subject to the general rate of value added tax, VAT, in force at the time of purchase.

13. RETURN POLICY

Right of withdrawal or withdrawal

The withdrawal period will expire 5 business days from the day the purchase of the Products is formalized.

To exercise the right of withdrawal, the user must notify SKIESPLANET through an unequivocal statement AND CLARA by email to the following addresses:

mailto:[email protected]  

In the event that the user exercises his right of withdrawal, all payments received from him in the purchase of the Product in question will be returned. We will proceed to make said refund using the same means of payment used by you for the initial transaction, in any case, the user will not incur any expense as a result of the refund.

The user will be responsible for the expenses as a result of changing the products.

14. LEGAL GUARANTEE

It is understood that the products are in accordance with the contract provided that (i) they conform to the description made by us and possess the qualities that we have presented on this website.

15. LIABILITY AND DISCLAIMER OF LIABILITY

This clause prevails over the totality of the remaining clauses of these Terms and Conditions and establishes the total responsibility of SKIESPLANET, its partners, administrators, directors, agents and employees towards the Users.

  1. The User acknowledges and accepts that the use of the page, as well as the acquisition of the products, is carried out at their own risk and responsibility.
  2. El Usuario reconoce y acepta que la titularidad sobre los Productos que hubiera adquirido tanto de SKIESPLANET puede no ser exclusiva o incluso no ser reconocida por terceros o por las autoridades locales de cualquier país o las autoridades internacionales.
  3. El usuario reconoce y acepta  que con el certificado de titularidad que adquiere mediante su compra, no obtiene bajo ninguna circunstancia, soberania, ni titularidad, ni propiedad o posesión del espacio aereo de ninguna parte del mundo, ni de su espectro electromagnetico, así como tampoco sobre la regulación de la navegación aérea, locales o internacionales. Por lo cual  acepta que su titularidad no puede ir en contra de EL Convenio de Paris de 1919, ni el Convenio Sobre Aviación Civil Internacional (Convenio De Chicago), ni el protocolo de Buenos Aires,  ni las disposiciones emanadas por la Organización de Aviación Civil Internacional (OACI). O normas que regulen la nabegacion aerea y el espacio aereo de cualqueir autoridad local de cualquier país del mundo.
  4. SKIESPLANET, its partners, administrators, agents, directors and employees are not liable to users either for contractual or extra-contractual liability (including negligence) or in any other way for:

(I) Loss of income.

(II) Loss of actual or anticipated benefits.

(III) Loss of contracts.

(IV) Loss of use of money.

(V) Loss of anticipated savings.

(VI) Loss of business.

(VII) Loss of operating time.

(VIII) Loss of opportunities.

(IX) Loss of customers.

(X) Loss of reputation.

(XI) Loss, damage or corruption of data.

(XII) Any indirect or consequential loss.

5. The exclusion of said responsibilities includes both the cases in which they are foreseeable, known or foreseen and in which they are not and even when they have been warned of their possible existence.

6. La responsabilidad máxima de SKIESPLANET, sus socios, administradores, directivos, agentes y empleados frente a los usuarios y clientes se encuentra limitada, en todo caso, a los valores que hubiera efectivamente recibido por la venta del correspondiente producto. Y con los limites previstos por ser una SOCIEDAD POR ACCIONES SIMPLIFICADA  “S.A.S”

Due to the open nature of this web page and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this web page unless it is established expressly otherwise in it.

16. INDUSTRIAL AND INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, trademark and other industrial and intellectual property rights over the materials or content that are provided as part of the website correspond at all times to us or to those who granted us a license for their use. You may make use of such material only in the way that we or those who have granted us a license for its use expressly authorize it. This will not prevent you from using this website to the extent necessary to copy the information about your order or Contact details.

The names and logos of SKIESPLANET and any related name or slogan are registered trademarks or registered rights owned by SKIESPLANET, and their use by third parties without the prior and express written consent of SKIESPLANET is prohibited.

The use or exploitation of any intellectual or industrial property right owned by SKIESPLANET without prior, express and written consent is prohibited.

In no case will it be understood that any license is granted or that a waiver, transmission, total or partial transfer of the above rights is made nor is any right conferred, and especially, of alteration, exploitation, reproduction, distribution or public communication of said contents without the prior express authorization of SKIESPLANET.

17. VIRUSES, PIRACY, COMPUTER ATTACKS AND FEATURES OF USE OF THE PAGE

You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or harmful program or material. You will not try to gain unauthorized access to this website, to the server where said page is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a distributed denial of service attack.

The page may deny or suspend access to any User, both temporarily and permanently, at any time and without prior notification. Restrictions may also be imposed, for any reason, regarding the duration and mode of use.

The Portal is not guaranteed to be compatible with all hardware and software. We are not responsible for damages, viruses or any other code that may affect the computer, software, data or any other property due to access to our Portal, the use of it or the download of any material contained in it.

SKIESPLANET can modify or update the contents of the page without prior notification.

SKIESPLANET is not responsible for any damages that may arise from the following:

(i) Inferences, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operational functioning of this electronic system or in the devices and computer equipment of the Users, motivated by causes beyond SKIESPLANET's control that prevent or delay the execution of the Orders or browsing the Portal.

(ii) Delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems that may be caused by third parties through illegitimate interference beyond the control of the Portal and that are not attributable to SKIESPLANET

(iii) The impossibility of providing the service or allowing access for reasons not attributable to SKIESPLANET, due to the User, third parties, or force majeure.

SKIESPLANET no controla, con carácter general, la utilización que los usuarios hacen del Portal. En particular, no garantiza bajo ningún extremo que los usuarios utilicen el Portal de conformidad con la ley aplicable, los presentes Términos y Condiciones, la moral y buenas costumbres generalmente aceptadas y el orden público, ni tampoco que lo hagan de forma diligente y prudente.

The information, content and data of any kind provided on the page are reviewed before publication. However, it is not possible to guarantee that they will be absolutely free of misprints, typing errors, compositional defects and equivalent problems, so SKIESPLANET recommends users to be attentive to possible updates or rectifications that may be made.

Failure to comply with this clause could imply the commission of crimes typified by the applicable regulations. We will report any breach of these regulations to the competent authorities and we will cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically damaging or harmful program or material that may affect your computer, computer equipment, data or materials as a result of the use of this website or of the download of contents of the same or to which it redirects.

18. LINKS FROM OUR WEBSITE

In the event that our website contains links to other websites and third-party materials, these links are provided for informational purposes only, without our having any control over the content of said websites or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.

19. WRITTEN COMMUNICATIONS

Applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that the majority of such communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

20. NOTIFICATIONS

The notifications that you send us should be sent through our email address: mailto:[email protected] and unless otherwise stipulated, we will send you communications to the email address provided by you.

It will be understood that the notifications have been received and have been correctly made at the same moment in which they are posted on our website, 24 hours after an email has been sent. To prove that the notification has been made, it will be sufficient to prove that the email was sent to the email address specified by the recipient.

21. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The contract is binding both for you and for us, as well as for our respective successors, assignees and assignees. You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, you, as a consumer, have recognized by law nor will they cancel, reduce or limit in any other way the guarantees, both express and implied. , that we could have granted.

22. EVENTS BEYOND OUR CONTROL

No seremos responsables por ningún incumplimiento o retraso en el cumplimiento de alguna de las obligaciones asumidas, cuando el mismo se deba a acontecimientos que están fuera de nuestro control razonable, por fuerza mayor, caso fortuito o hechos atribuibles a terceros («Causa de Fuerza Mayor»).

The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:

  1. Strikes, lockouts or other industrial action. 
  2. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war. 
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. 
  4. Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private. 
  5. Inability to use public or private telecommunication systems. 
  6. Acts, decrees, legislation, regulations or restrictions of any government or public authority. 

It will be understood that the obligations will be suspended during the period in which the Force Majeure Cause continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Force Majeure Cause. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

23. PARTIAL NULLITY

If any of these Conditions or any provision of our documents were declared null and void by a firm decision issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

24. ENTIRE AGREEMENT

These Conditions and any document to which express reference is made in them constitute the entire agreement existing between you and us in relation to the object of the same and replace any other agreement, agreement or previous promise agreed between you and us verbally or written.

You and we acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly mentioned. in these Conditions.

Neither you nor we will have any action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless such uncertain statement had been made fraudulently) and the only action available to you the other party will be for breach of contract in accordance with the provisions of these Conditions.

25. OUR RIGHT TO MODIFY CONDITIONS

We reserve the right to modify the Terms and Conditions. We will keep you informed of the substantial changes made to them. The modifications introduced will not be retroactive and, except for possible exceptions depending on the specific case, will be applicable after 30 days from the date of their publication in the corresponding notice.

If you do not agree with the modifications made, we recommend that you do not use our website.

26. APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and the contracts for the purchase of products through said website will be governed by Colombian legislation.

Any controversy that arises or is related to the use of the website or with said contracts will be subject to the exclusive jurisdiction of the courts and tribunals of the Republic of Colombia. 

If you are contracting as a consumer, nothing in this clause will affect your rights as recognized by current legislation.

27. COMMENTS, SUGGESTIONS AND COMPLAINTS

Sus comentarios y sugerencias serán bien recibidos. Le rogamos que nos envíe tales comentarios y sugerencias, así como cualquier consulta, queja o reclamación, a través del correo electrónico:  [email protected]

Your complaints and claims before our customer service will be dealt with in the shortest possible time and, in any case, within the legally established period.